Our Policies

4R Customs Policies

At 4R Customs we believe the parts we sell are some of the best upgrades available for Toyota 4Runners. Our policies are designed to be fair, transparent, and customer-friendly while protecting the quality of the products we ship.

If something isn’t right with your order, we want to help fix it. Most issues can be resolved quickly, and our team is always happy to help you get your build back on track.

Returns & Satisfaction Guarantee

60 Day Returns for Trail Runner Rewards Members
Customers with a 4R Customs account automatically qualify for our extended return window.

Return Window

Standard customers may request returns within 31 days of ordering. Customers with a store account receive an extended 60 day return window.

Return Shipping Covered

If you are not satisfied with your purchase we will cover up to $50 of return shipping. We also do not deduct the original shipping cost from your refund.

Installed Parts

We want you to be happy with your order. Parts that have been installed may still be returned if the request is made within 15 days of shipping. This ensures parts are not used long term before being returned. If outside of this window, you can always contact us with some images of the product's condition, and we can figure out how to get you taken care of.

Restocking

Some returns may include a variable restocking fee depending on the condition of the item, packaging, and product type. This fee will be clearly stated in the proudct description if applicable.

Order Cancellations

Orders canceled after payment processing may incur a small transaction fee charged by payment providers.

Stripe: 3% PayPal: 4% Affirm / Financing: 6%

These fees are charged by the payment processors and cannot be refunded once a transaction is processed.

Warranty Support

We stand behind the products we sell and encourage customers to utilize manufacturer warranties whenever an issue occurs.

Manufacturer Warranties

All products sold by 4R Customs include manufacturer warranties that cover defects and product failures. We stand behind our parts and will make sure you are taken care of!

We Help With Claims

If a warranty issue occurs, we will work with the manufacturer to help resolve the problem quickly.

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Warranty Limitations

Warranties do not cover improper installation, misuse, intentional modifications, or normal wear and tear. Additional Informtion is available on the product level, always refer to the warranty informaiton within the product listing.

Shipping Policy

Most orders ship quickly from within the United States. Delivery times depend on the product availability and shipping method selected at checkout.

Shipping rates are based on product weight. Alomost all of our proudcts ship free
Tracking numbers are provided once the order ships
Orders may ship from multiple warehouses

All shipments include $100 of damage protection. Additional insurance can be added before shipping by contacting us. If you recived a damaged item we will always make sure you are taken care of and recive what you ordered.

International Orders

We ship worldwide, but international shipping policies differ due to customs regulations and shipping costs.

International orders are final sale
Import taxes and duties are the responsibility of the buyer
International warranty claims require buyer-paid return shipping
Additional shipping insurance can be purchased before ordering

Privacy Policy

We respect your privacy and only collect the information necessary to process orders and provide customer support.

We never sell personal information
Data is only shared with payment processors and shipping providers
Customers may request deletion or modification of their data

For privacy inquiries contact: privacy@4rcustoms.com

Frequently Asked Questions

How long do I have to return a product?

31 days for standard customers and 60 days for Trail Runner Rewards members.

Do you charge return shipping?

No. We cover up to $50 of return shipping if you're not satisfied.

Can I return a part after installing it?

Yes, as long as the return request is made within 15 days of shipping. If outside of this window, you can always contact us with some images of the product's condition, and we can figure out how to get you taken care of.

Why are there cancellation fees?

Payment processors charge transaction fees that are not refunded when an order is canceled.