Return Policy
All returns must be requested within 31 days of your order date. Returned items must be sent back in original condition with the original packaging or items will be subject to a variable restock fee or rejected. Cost of return shipping will be subtracted from your refund unless the case was a result of our error. All orders canceled prior to shipping are subject to a 3% credit card Processing fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Please note return policies are subject to change on the product level, if different than otherwise stated, the return policy will be clearly stated on the product level. It is the buyers responsibility to check the product listing for the specific return policy. Any custom products (Color match, headlights, plug and play kits...) are non refundable) Also note that if a return is requested outside of our 31 day window or fails to meet and of the return requirements it is subject to a variable restocking fee of up to 50% depending on the condition of the item purchased and the product packaging.
***ALL HEADLIGHT SALES ARE FINAL, HEADLIGHTS ARE CUSTOM BUILT AND CAN NOT BE RETURNED ONCE ORDERED***
Shipping Policy
All product ships fast from USA!
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Warranty Policy
Our official warranty does not cover the following situations:
- Products received through giveaways.
- Damage resulting from improper installation or misuse.
- Intentional modifications.
- Damage exceeding the limits of normal wear and tear.
- Items not manufactured by us.
- Items not sold by us or our authorized resellers.
- Misuse or mishandling of the product.
- Theft or loss of the product.
- Non-quality-related issues (after 30 days of purchase).
- Costs related to installation, labor, diagnostics tracking service, towing, rental cars, or any other expenses unrelated to the products
To file a warranty claim please use the contact us form above or email jordan@4rcustoms.com
Privacy Policy
At 4R Customs, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and disclose your personal data and your rights in relation to your data.
Collection of Personal Data: We may collect personal data from you when you interact with us through our website, social media channels, email, or other forms of communication. This may include your name, address, email address, phone number, and other information that you provide to us.
Use of Personal Data: We use your personal data to provide you with the services and products that you request from us. We may also use your personal data to communicate with you about our products and services, to process your orders, to improve our services, and to comply with legal obligations.
Disclosure of Personal Data: We do not sell or rent your personal data to third parties. However, we may disclose your personal data to third-party service providers who assist us in providing our services, such as shipping and payment processing. We require these service providers to protect your personal data and to use it only for the purposes for which it was disclosed. We may also disclose your personal data to law enforcement agencies or other government bodies if we are required to do so by law.
Security of Personal Data: We take reasonable measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security technologies and procedures to safeguard your personal data.
Your Rights: You have the right to access and correct your personal data, and to request that we delete your personal data. You also have the right to object to the processing of your personal data or to restrict its use. To exercise your rights, please contact us using the contact details provided below.
Changes to this Privacy Policy: We reserve the right to update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on our website.
Contact Us: If you have any questions or concerns about this Privacy Policy or our use of your personal data, please contact us at privacy@4rcustoms.com.